Device deletion functionality partially degraded in Security Center SaaS

Incident Report for Genetec Cloud Products

Resolved

We experienced an issue that temporarily affected device deletion in Security Center SaaS. During the incident, which lasted approximately 30 minutes, devices deleted did not appear as such in the device view.

Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and devices deleted during the incident have all been processed.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.

Posted Feb 13, 2026 - 05:00 EST