Genetec SSO functionality degradation

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted May 27, 2024 - 14:50 EDT

Update

The issue has been resolved. We are continuing to monitor for any further issues.

Posted May 27, 2024 - 13:50 EDT

Monitoring

An issue affecting the MFA by email of Genetec-managed accounts has been identified. If you've noticed any issues, rest assured, we are actively monitoring the issue and will provide an update within an hour.

Posted May 27, 2024 - 12:02 EDT

This incident affected: Login (Production).