Entity synchronization and report issues in Security Center SaaS desktop applications

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Posted Jan 05, 2026 - 16:31 EST

Monitoring

We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
Posted Jan 05, 2026 - 14:52 EST

Investigating

We are currently investigating an incident that is impacting entity synchronization, reports and events in the desktop applications. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Posted Jan 05, 2026 - 13:48 EST
This incident affected: Security Center SaaS (Web, desktop, and Mobile applications).