ClearID – Potential service issue in Global

Incident Report for Genetec Cloud Products

Resolved

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Posted Feb 18, 2026 - 11:35 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 18, 2026 - 11:33 EST

Update

We are continuing to work on a fix for this issue.
Posted Feb 18, 2026 - 11:21 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 18, 2026 - 11:21 EST

Investigating

We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
Posted Feb 18, 2026 - 10:24 EST
This incident affected: ClearID (Europe (https://portal.eu.clearid.io/), Canada (https://portal.ca.clearid.io/), Australia (https://portal.au.clearid.io/)).
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