No system found when logging to Security Center SaaS - Canada Region

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Aug 19, 2025 - 13:05 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2025 - 13:03 EDT

Investigating

We are currently investigating an incident that is impacting login to Security Center SaaS in Canada Central region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Posted Aug 19, 2025 - 12:25 EDT

This incident affected: Security Center SaaS (Web, desktop, and Mobile applications).