Azure Container Registries are back to normal and Global environment was restored to normal state.
The demo environment is still affected.
Posted Jan 21, 2024 - 09:54 EST
Update
A support ticket was opened with Azure about the Container Registries, investigation are underway but no ETA. It is a global outage of all Images Repositories.
Posted Jan 21, 2024 - 04:14 EST
Update
We are continuing to monitor for any further issues.
Posted Jan 21, 2024 - 03:59 EST
Monitoring
Prod: Mitigation was put in place. Identity Service is up and running. The Portal is also now working
Posted Jan 21, 2024 - 03:51 EST
Update
All Azure Key Vaults are back to normal in all environment.
Unfortunately, for the Production Environment, another dependency is failing and therefore blocking the restoration of services, mainly the Identity Service which is key for most operations, including the portal.
Investigation are underway to try and deploy the Identity Service in alternative way in order to mitigate the issue until the other dependencies are fixed.
Posted Jan 21, 2024 - 03:00 EST
Update
The Production Europe environment dependencies were brought back to normal.
Posted Jan 21, 2024 - 02:41 EST
Update
The demo environment dependencies were brought back to normal.
Posted Jan 21, 2024 - 02:37 EST
Update
The problem has spread back to all regions and is now therefore impacting all ClearID Environments. The Azure Support platform is also down, therefore no support ticket could be created and no ETA was provided by Azure.
Posted Jan 21, 2024 - 01:55 EST
Identified
The sub-dependency has been identified as the Azure Key Vault. All Key Vaults in all environments were briefly down but were brought back up except for the one in Europe.
Since all ClearID services depends on the Azure Key Vault to loads their secrets, all operations can be impacted.