Genetec Cloudrunner Cameras Showing Offline Status While Still Operational

Incident Report for Genetec Cloud Products

Identified

We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.

Posted Mar 10, 2026 - 17:09 EDT

Update

We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.

Posted Mar 10, 2026 - 17:04 EDT

Investigating

An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.

Posted Mar 10, 2026 - 16:18 EDT

This incident affects: Cloudrunner (US Government (https://portal.autovu.cloud)).