Investigating issues with the investigation feature for operator users

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 19:03 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 18:48 EDT

Identified

We are currently investigating an incident that is impacting the investigation feature for operator users. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Posted Oct 20, 2025 - 17:21 EDT

This incident affected: Security Center SaaS (Web, desktop, and Mobile applications).