Performance degradation in United State Region

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Jan 18, 2026 - 16:33 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 18, 2026 - 15:52 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 18, 2026 - 15:44 EST

Investigating

We are currently investigating a performance degradation in United State region affecting enrollment, configuration, and status of cameras. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

Posted Jan 18, 2026 - 14:55 EST

This incident affected: Security Center SaaS (Device management (enrollment and device configuration)).