The incident has been resolved, and the connectivity for the affected CR-H2 cameras has been restored.
Posted Aug 15, 2024 - 19:59 EDT
Update
We are continuing to escalate with our cellular provider to push for a resolution. We will keep you updated.
Posted Aug 15, 2024 - 18:08 EDT
Update
Our cellular provider is actively working on restoring the service. We will keep you updated.
Posted Aug 15, 2024 - 13:14 EDT
Identified
The issue has been identified. We are currently following up with our cellular providers and will keep you updated.
Posted Aug 15, 2024 - 11:30 EDT
Investigating
We've identified an intermittent connectivity issue affecting specific regions. If you've experienced delays in receiving reads from your CR-H2 cameras, you're likely in one of these regions. Rest assured that the reads are being stored on the CR-H2 camera and will be uploaded once the connectivity is fully restored. We're actively monitoring the issue and will provide you with an update very soon.
Posted Aug 15, 2024 - 11:21 EDT
This incident affected: AutoVu Cloudrunner (US Government (https://portal.autovu.cloud)).