Genetec SSO Service unavailable issue

Incident Report for Genetec Cloud Products

Resolved

Everything is back to normal.

Posted Dec 10, 2020 - 00:45 EST

Update

A network problem affecting specific world regions was identified. A mitigation to reroute traffic to healthy region was put in place. We are continuing to monitor the situation.

Posted Dec 10, 2020 - 00:08 EST

Investigating

Engineers are currently investigating an issue surrounding Genetec SSO login with Genetec Portal. More information will be provided as it becomes available.

Posted Dec 09, 2020 - 23:23 EST