All Systems Operational
Uptime over the past 90 days. View historical uptime.
Clearance Operational
90 days ago
100.0 % uptime
Today
US ? Operational
90 days ago
100.0 % uptime
Today
US Government Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
ClearID Operational
90 days ago
100.0 % uptime
Today
Demo (https://demo.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Global (https://portal.clearid.io) Operational
90 days ago
100.0 % uptime
Today
Europe (https://portal.eu.clearid.io/) Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Cloud Storage ? Operational
90 days ago
99.99 % uptime
Today
Genetec Update Service (GUS) ? Operational
90 days ago
100.0 % uptime
Today
Synergis SaaS ? Operational
90 days ago
99.9 % uptime
Today
Operation Center Operational
90 days ago
99.97 % uptime
Today
Canada Central (https://ca-central.ops.center) Operational
90 days ago
100.0 % uptime
Today
US (https://ops.center) Operational
90 days ago
99.95 % uptime
Today
AutoVu Cloudrunner Operational
90 days ago
100.0 % uptime
Today
US Government (https://portal.autovu.cloud) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Synergis SaaS Access Control units going offline intermittently
Resolved - No other units going offline unexpectedly has occurred since 12:30pm UTC. The issue with our cloud infrastructure is resolved and we are now closing the incident.
May 10, 14:26 EDT
Investigating - We are currently investigating the cause of Access Control units going offline for periods of ~10min on and off since 11:15am UTC today.
May 10, 08:44 EDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
Genetec SSO Service unavailable issue
Resolved - This incident has been resolved.
May 5, 20:14 EDT
Monitoring - Microsoft has implemented a fix, which seems to have resolved the issue. We will keep monitoring this situation.
May 5, 18:00 EDT
Update - We are continuing to wait for Microsoft to publish a fix for Azure AD B2C in Europe. At this time, we believe that customers in Europe are the most affected by this outage. Customers in North and South America, Asia and Oceania are mostly fine.
Again, this issue only affects users using Genetec-managed accounts.
May 5, 16:59 EDT
Update - An outage in a Microsoft Azure resource has been identified. We are working with Microsoft to resolve this issue as quickly as possible.
May 5, 14:09 EDT
Identified - The issue has been identified.
May 5, 12:59 EDT
Investigating - Engineers are currently investigating an issue surrounding Genetec SSO login with Genetec-managed accounts in Europe. This does not affect logins with Azure AD, Okta, etc. It also does not affect users in other regions of the world. More information will be provided as it becomes available.
May 5, 11:45 EDT
May 4, 2024

No incidents reported.

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